Privacy Policy
1. Who We Are
Villa Aikia is operated by Operadora ALCASO S de RL de CV, Mexican tax identification number (RFC) OAL140410CS0 (“Villa Aikia,” “we,” “us,” or “our”).
We are responsible for the personal data covered by this Privacy Policy.
Registered address:
Espíritu Santo, 314
Colonia Carretas
76050 Querétaro, Qro., Mexico
Privacy contact: info@villaaikia.com
This Privacy Policy explains how we handle personal data in connection with our website, inquiries, reservations, and guest services.
2. Personal Data We Collect
Depending on how you interact with us, we may collect:
Contact information: your name, email address, telephone number, and postal address.
Reservation information: travel dates, number of guests, booking details, preferences, and communications about your stay.
Guest identification information: information required to verify your identity or meet applicable guest registration requirements.
Billing and transaction information: billing details, tax information requested for invoices, payment status, and transaction references. Payment providers may collect payment information directly under their own privacy notices.
Communications: information you provide when contacting us, requesting assistance, or submitting feedback.
Technical information: IP address, browser and device information, website activity, and information collected through cookies or similar technologies, depending on the website’s configuration and your choices.
Please provide only the information necessary for your request. If you provide information about another guest, you must be authorized to do so and make this Privacy Policy available to them.
3. Why We Use Your Information
We use personal data as necessary to:
Respond to inquiries and provide requested information.
Process and manage reservations, changes, and cancellations.
Arrange and deliver accommodation and related guest services.
Communicate about your booking or stay.
Process payments, issue invoices, and maintain transaction records.
Address complaints, disputes, and service requests.
Protect our website and services against fraud, misuse, and security threats.
Meet applicable legal, accounting, tax, and regulatory obligations.
Where required, we obtain your consent before processing personal data.
Optional Marketing
With your permission where required, we may use your contact information to send news, offers, and promotional communications.
Marketing is optional. You may refuse or withdraw your permission at any time by emailing info@villaaikia.com or using the unsubscribe option in a marketing message. Your choice will not affect your reservation or guest services.
4. Sensitive Personal Data
Please do not include sensitive personal information in general inquiry forms or ordinary booking messages.
If a specific service requires information about your health, accessibility needs, or other sensitive matters, we will explain what information is needed and why, and obtain the consent required by applicable law before processing it.
5. Service Providers and Data Transfers
We may use service providers to support reservations, payments, website hosting, communications, and professional administration. Providers acting on our behalf may process personal data only for the relevant services and subject to appropriate confidentiality and data protection obligations.
Some providers may process information outside Mexico. Where applicable, we take the steps required by Mexican law for such processing or transfers.
We may also disclose information to competent authorities where legally required, or where legally permitted and necessary to establish, exercise, or defend legal rights.
If a transfer to an independent third party requires your consent, we will identify the recipient or recipient category and purpose, and obtain that consent before the transfer.
If you book through an independent travel agency, booking platform, or other third party, its handling of your information is also subject to its own privacy notice.
6. How Long We Keep Information
We retain personal data for the period necessary to fulfill the purposes described in this policy, meet applicable retention obligations, and address legal claims or disputes.
When information is no longer required, we delete it, anonymize it, or block it pending deletion, as appropriate under applicable law.
7. Security
We maintain administrative, technical, and physical safeguards appropriate to the information we process and the risks involved.
No method of electronic transmission or storage is completely secure. If a security incident requires notification under applicable law, we will notify affected individuals as required.
8. Your Privacy Rights
Under applicable Mexican law, you may request:
Access to your personal data and information about its processing.
Rectification of inaccurate or incomplete data.
Cancellation of your data, subject to applicable retention requirements.
Opposition to processing where the legal conditions are met.
These are commonly known as ARCO rights.
You may also request limits on the use or disclosure of your information or withdraw consent where processing relies on it. Withdrawal does not affect processing already carried out and may affect services that require the information.
How to Make a Request
Email info@villaaikia.com with the subject line “Privacy Request.”
Please include:
Your full name and a way for us to respond.
A clear description of your request.
Information that helps us locate the relevant records.
For corrections, the information to be corrected and supporting documentation.
We will explain how to verify your identity securely and, where applicable, your representative’s authority. Please do not send identity documents until we provide instructions.
We will communicate our determination within the applicable legal period, generally 20 business days after receiving a complete request. If granted, we will implement it within the applicable period, generally a further 15 business days. Any legally permitted extension will be communicated to you.
If you believe your privacy rights have been infringed, you may seek assistance from the competent Mexican data protection authority.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies. Please see our Cookie Policy for information about their purposes and your available choices.
10. Changes to This Policy
We will publish changes on this page and update the date above. Where a change requires additional notice or consent, we will provide it as required.
11. Contact
For questions about this policy or your personal data, contact:
Operadora ALCASO S de RL de CV — Villa Aikia
RFC: OAL140410CS0
Espíritu Santo, 314, Colonia Carretas
76050 Querétaro, Qro., Mexico
Email: info@villaaikia.com