Terms and Conditions
1. About Us
This website is operated by Operadora ALCASO S de RL de CV, trading as Villa Aikia (“Villa Aikia,” “we,” “us,” or “our”).
RFC: OAL140410CS0
Registered address: Espíritu Santo, 314, Colonia Carretas, 76050 Querétaro, Qro., Mexico
Email: info@villaaikia.com
The registered address above identifies the operating company. Your reservation confirmation identifies the accommodation location.
2. Scope of These Terms
These Terms govern use of our website and provide general conditions for reservations made directly with Villa Aikia.
Before completing a reservation, please review the rate conditions, cancellation policy, payment requirements, and property rules presented for your booking. Those specific conditions form part of your reservation agreement and take precedence over these general Terms on the same subject, subject to applicable law.
Bookings made through an independent platform or travel agency may also be subject to the conditions disclosed by that provider.
Nothing in these Terms limits mandatory consumer rights.
3. Website Use
You agree to use this website lawfully and to provide accurate information when contacting us or requesting a reservation.
You must not misuse the website, attempt unauthorized access, interfere with its operation, introduce malicious software, or submit fraudulent reservations.
4. Website Information
We take reasonable care to keep website information accurate and current. Availability, rates, services, and facilities may change.
Images illustrate the property and its accommodation. Room layouts, views, furnishings, or decorative details may vary within the booked category. Any feature essential to your booking should be confirmed before you reserve.
If we identify an error affecting your booking, we will contact you promptly to explain it and offer an appropriate resolution in accordance with applicable law.
5. Reservations
A request or inquiry does not, by itself, constitute a confirmed reservation. A reservation is confirmed when the confirmation specified during the booking process has been issued and any disclosed confirmation requirements have been met.
You must have legal capacity to enter into the reservation agreement and be authorized to act for the guests included in the booking.
Please check your confirmation and contact us promptly if any details are incorrect.
6. Rates, Taxes, and Payments
The booking process or written offer will identify the currency, accommodation charges, applicable taxes, mandatory fees, and payment schedule before you commit.
Optional services or extras are charged only where requested or agreed.
Deposits, advance payments, accepted payment methods, and any security deposit will be disclosed before confirmation. Your bank or payment provider may apply separate currency conversion or transaction charges under its own terms.
7. Cancellations, Changes, No-Shows, and Refunds
The cancellation, modification, no-show, and early-departure conditions disclosed for your selected rate apply to your reservation.
Refund eligibility, deadlines, and any applicable charges depend on those conditions and mandatory law. Different rates or booking channels may have different conditions.
Please submit direct-booking requests to info@villaaikia.com. If you booked through a third party, use its designated process unless instructed otherwise.
A requested change is subject to availability and may affect the price. It takes effect once confirmed.
8. Arrival, Departure, and Property Rules
Check-in and check-out times, identification requirements, occupancy limits, and relevant property rules will be provided before booking or in your reservation materials, as appropriate.
Rules concerning children, pets, smoking, visitors, events, and use of facilities must be checked before booking if relevant to your stay.
Early arrival and late departure are subject to availability and any charges disclosed before acceptance.
9. Guest Responsibilities
Guests must respect other guests, staff, neighboring properties, and the accommodation, and comply with lawful safety instructions and disclosed property rules.
You may be responsible, to the extent permitted by law, for documented loss or damage caused by you or members of your party beyond ordinary wear and tear. Any claim will be explained and supported by relevant information.
Serious misconduct or unlawful activity may result in action permitted by applicable law, including termination of a stay where justified.
10. Changes or Cancellations by Villa Aikia
If we cannot honor a confirmed reservation, we will contact you promptly and provide the remedies required by applicable law. Depending on the circumstances, these may include an agreed alternative or a refund for services not provided.
Any alternative that materially changes your booking will be subject to your agreement.
11. Events Beyond Reasonable Control
Events beyond either party’s reasonable control may affect the provision or use of accommodation.
If such an event occurs, we will communicate its effect on your reservation and discuss available options. Cancellation, refund, and other rights will be determined by applicable law and the valid conditions of your booking.
12. Third-Party Links and Services
Our website may link to external websites or services. Their operators are responsible for their own content, services, and terms.
Where a third party provides part of your booking or stay, its role and relevant conditions should be disclosed before you agree to that service. This section does not exclude any responsibility Villa Aikia has under applicable law.
13. Intellectual Property
Website text, photographs, branding, and other content belong to Villa Aikia or their respective rights holders.
You may view the website and use its content for personal travel planning. Reproduction, distribution, or commercial use requires the relevant rights holder’s permission, except where permitted by law.
14. Privacy
Our handling of personal data is described in our Privacy Policy. Information about website cookies and similar technologies is provided in our Cookie Policy.
15. Liability
Each party’s liability is governed by applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory obligations relating to consumer protection, personal injury, fraud, or other protected rights.
16. Applicable Law and Disputes
These Terms are governed by Mexican law, subject to any mandatory protections that apply to you.
Please first contact info@villaaikia.com so we can seek to resolve any concern. This does not restrict your right to contact PROFECO or another competent authority, or to bring a claim before a court with jurisdiction under applicable law.
17. Changes to These Terms
We may update these Terms by publishing a revised version on this page.
The conditions agreed when a reservation was made continue to govern that reservation unless a change is agreed with you or required by law.
18. Contact
Operadora ALCASO S de RL de CV — Villa Aikia
RFC: OAL140410CS0
Espíritu Santo, 314, Colonia Carretas
76050 Querétaro, Qro., Mexico
Email: info@villaaikia.com